Help Desk Associate

This Help Desk Associate role is an internal role dedicated to supporting the employees of Elliott-Lewis and its family of companies. (Not an MSP role.)This role is in-person five days a week for a 40 hours work week located in 19154. This role also requires travel 10% of the time to our satelite offices.

About Company

Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Comprised of four sister companies, our IT team supports each line of business to ensure timely and accurate assistance.

Responsibilities

·         Serve as the first point of contact for our employees seeking help on IT matters.

·         Respond to Help Desk tickets in a timely, friendly, and professional manner.

·         Support employees through the full process of troubleshooting of their IT obstacles. Topics commonly include: PCs, computer accessories, Microsoft software, android and iPhone company issued cellphones, printers, external hard drives, file sharing, and web browsers.

·         Assist with password resets, basic system access, and two factor authentication software.

·         Escalate especially complex Help Desk inquiries to the appropriate IT Department member.

·         Prepare for new hire employees by preparing their workstation with appropriate hardware, software, and system access.

·         Collect assets back and disable account access when employees separate.

·         Share Help Desk Ticket trends with IT management to identify common problems.

·         Assist with maintaining inventory of IT hardware and software licenses.

·         Promote and adhere to all company security policies to ensure IT best practices are met.

Required Skills  

·         Entry level applicants welcomed to apply.

·         Must possess strong written and verbal communication skills.

·         Applicants must be detail-oriented and highly organized.

·         Ability to prioritize competing priorities.

·         Previous internship or work experience in customer service, or hospitality greatly valued for this role working with end users.

Preferred Skills 

·         Bachelors degree in Computer Sciences greatly valued but not required

·         Prior experience with Microsoft Suite including Outlook, Word, Excel, PowerPoint, and Teams

·         Prior experience working in an IT Help Desk Ticketing software system.

Physical Requirements

Regularly Required:

• A high degree of mental effort  

• Talk and hear 

• Read both print and screens for extended periods of time 

o    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Frequently Required:

• Walk and sit 

Occasionally Required:

• Reach with hands and arms 

• Lift 50 lbs. Max 

• Stand and stoop, kneel, or crouch 

• Gross and Fine Manipulation 

• Climbing stairs  

• • Moderate – Loud level of volume environment.  

Compensation

• Elliott-Lewis offers a robust compensation package including:
  • Competitive base salary,
  • Annual raises,
  • Annual bonuses,
  • 401k Retirement Plan with generous company match,
  • Two weeks’ vacation during first year at entry-level with more earned for greater tenure,
  • Sick Pay,
  • Medical / Health Insurance Plans,
  • Dental coverage,
  • Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.

We recognize that great talent can come from a variety of backgrounds.  We are an equal opportunity employer committed to affirmative action and diversity.  Background, MVR checks, and drug tests are performed for all positions. 

Equal Opportunity Employer including Disability/Vets